Q: I purchased the trial and I got charged $179 right away! Why is that?
A: We do not charge for our trial offer. What you see on your account is a pre-authorization measure, required by many banks and payment processors. The charge is temporary and is going to disappear from the account. Any additional fees caused by the pre-authorization will also be waived.
Q: Is DermaSet safe for sensitive skin?
A: Yes, DermaSet has been specially formulated and does not contain any harsh chemicals or artificial ingredients that might irritate your skin.
Q: Is DermaSet for all skin types?
A: Yes. DermaSet is designed to provide vital nourishment and moisture in a formulation that is effectively absorbed and is extremely effective on dry skin, combination skin, and oily skin – all skin types will benefit from DermaSet’s rejuvenating properties.
Q: How much DermaSet cream should I apply each time?
A: DermaSet is extremely concentrated and will be effective with a small application. Start with dispensing a a pea size amount onto your fingertips and gently dab the cream around your eyes, over your face, neck and decolletage. Your skin should receive a very light application of the cream.
Q: Can I use DermaSet after a dermatological procedure?
A: Of course you should always check with your physician first for any special instructions after dermatological procedures, but DermaSet ® is mild and gentle and generally can be used after treatments and procedures.
Q: How long will it take until I see results?
A: While every person is different and their results may vary, it is not unusual to see results immediately. Of course, with each use DermaSet ® penetrates more deeply into the skin and the rejuvenative elements of its stem cell renewal treatment have a greater impact – nourishing your skin, refreshing the appearance of your face and neck, and diminishing wrinkles and imperfections.
Q: How often should I apply DermaSet?
A: DermaSet should be applied in place of your daily skin care moisturizer, firming cream, serum, and other facial products. It should be applied twice a day, morning and evening, onto gently cleansed skin.
Q: Has DermaSet been tested on animals?
A: No. DermaSet has not used any animal testing in the development and production of this natural and essential emulsion.
Q: Is DermaSet designed to be used only by women?
A: No. DermaSet is a unisex product that is equally effective for both men and women.
Q: Is DermaSet paraben-free?
A: Yes, DermaSet is paraben-free.
Q: Why does DermaSet use a cosmetic squeeze tube?
A: DermaSet’s ingredients are so exceptional we have designed special packaging to provide the greatest degree of protection and preservation. Here’s why… by keeping the cream sealed in the tube, air cannot reach the product as compared to open jars. This air-tight protection ensures your DermaSet cream will not oxidize and its valuable elements and nutrients will not be impaired. Since no one ever touches the cream inside the tube, the product avoids bacterial contamination and retains its purity. DermaSet uniquely designed tube does not waste valuable cream like many popular pump dispenser variations. Every time you use DermaSet rest assured all ingredients are protected, so it can work to its full potential. Each cream application is as good as the first, providing effective, quality benefits to your skin.
Q: Why do I have to ship the tube back after my trial IF I choose to cancel?
A: DermaSet is a unique company! We give our customers a unique opportunity to try our product and use the full size of our tube. After the tube is empty, the customers can still ship it back and cancel their trial. The reason we require that is because we want to prevent people from reselling our products outside of our distribution network. *Please note that this option is available only for people who are new participants in our trial program. It’s not available for recurring customers.
Q: Is the auto-ship program mandatory?
A: The auto-ship program is NOT mandatory! Everyone can stop recurring charges and delivery at any time. The auto-ship program is designed for customer convenience only. You can cancel to stop or modify the recurring charges at any time, simply by contacting us!
Q: Does this product work on African American skin?
A: Yes! The ingredients in our anti-aging formula work on all skin types and skin complexions.
Q: Can I buy DermaSet without the trial?
A: Yes, you can purchase DermaSet without a 30-day trial. Simply visit our DermaSet Skin Care online store. Or you can call us at (855) 936-8700.
Q: Does DermaSet have a fragrance?
A: Yes, our product has a very mild fragrance that fades away after a few minutes.
Q: My tube isn’t full. Why don’t I have 2 oz of the cream?
A: Our new tubes are bigger than our originals, but all of our customers receive exactly 2 oz of cream. We always measure out 2 oz before the product goes into each tube.
Q: Why can’t I use a pre-paid card?
A: You can! Simply go to straightsale.wpengine.com/shop. There, you will have the option to pay for the full price.
Q: Can I customize my subscription or change my delivery date?
A: Yes, you can! Just give us a call to stop or modify your subscription/delivery date at any time. Call us at (855) 936-8700.